The future is electric and the automotive market is rapidly moving in such a voltaic direction. But the transition is far from complete and the switch to autonomous vehicles is even further off. In the interim we all have to be aware of some of the unexpected consequences that the introduction of new technologies brings. The two clearest examples are range anxiety and ADAS concerns.
The results of the JD Power 2018 US Original Equipment Tire Satisfaction Study have been released, and the winner is…Michelin. The tyre maker received top customer satisfaction scores in all four segments of the study for the second consecutive year. Michelin’s total tally since the study began in 1989 is 88 awards, more than the number received by any other tyre manufacturer.
South Korea’s Nexen Tyre has announced that the company ranked fourth out of 12 tyre brands in the passenger car segment of the 2017 JD Power Original Equipment Tyre Customer Satisfaction Study for the second consecutive year.
According to the JD Power 2017 India Original Equipment Tire Customer Satisfaction Index Study 34 per cent of customers in India cannot recall their tyre brand. Furthermore, only 58 per cent of these customers say they “definitely would” repurchase the original brand, as compared to 65 per cent of those customers who could identify their brand.
According to the JD Power 2017 US Original Equipment Tire Customer Satisfaction Study, 37 per cent of owners who replaced two or more tyres on their vehicle selected the tyre brand that was OE fitted to the vehicle.
Bridgestone and MRF have tied for first place in JD Power’s latest India Original Equipment Tire Customer Satisfaction Index (TCSI) Study. However, while they both ranked first in overall customer satisfaction, scoring 881. Bridgestone performed well in terms of ride (883) and MRF performed particularly well in appearance (884). Apollo came third, with JK Tyre fourth and Goodyear in fifth.
Nexen Tire has ranked 4th out of 12 tyre brands in the passenger car segment of the 2016 JD Power Original Equipment Tire Customer Satisfaction Study, marking a considerable improvement in customer satisfaction from last year.
The results of the latest J.D. Power study into original equipment tyres in the US market shows higher levels of openness towards less-established tyre brands amongst younger consumers than their older counterparts. While established tyre brands still possess the highest consideration rates amongst all generations, Generation Y and Generation X consumers are more likely to consider brands that are smaller or newer to the US market.
Goodyear has unveiled its latest concept tyre, the Eagle-360, and it’s one of the more radical departures from traditional tyre design; it is a sphere. The 3-D printed model presents a long-term vision of future mobility, in which autonomous driving is expected to be more mainstream. Goodyear’s video demonstrating its vision of the Eagle-360’s place in the future of autonomous mobility is embedded in the full article.
In the recent J.D Power 2014 Original Equipment Tire Customer Satisfaction Study, Nexen Tire attained what the Korean tyre manufacturer described as “promising results” for the second consecutive year.