OK Tire Ranks Tops with J.D. Power
British Columbia’s OK Tire ranked highest in customer satisfaction on the J.D. Power and Associates 2008 Canadian Customer Commitment Index Study. Based in Langley, B.C., OK Tire, has some 260 owner-dealers across Canada. The company achieved an index score of 902 on a 1,000-point scale, and scored well in the areas of work quality and customer orientation, score areas the study considered.
“Naturally we’re extremely happy with the news. The results of the study are an objective confirmation in regards to the efforts our owners have made over the past year to ensure we earn the trust our customers place in us” said Greg Sims, OK Tire president and CEO. The J.D. Power 2008 Canadian Customer Commitment Index Study is based on responses from 17,114 owners of 2- to 12- year-old vehicles. Vehicle owners were surveyed between December 2007 and May 2008. Overall customer satisfaction with their vehicle service provider is determined by examining five key factors: appointment/check-in, service advisor, work quality, after service and customer orientation. (Tire Review/Akron)