Earlier this year, Goodyear debuted its TruckForce Service Excellence Award. The initial round of honours and those following in the second quarter of the year saw a total of ten network partners, including two in the UK, awarded for their exemplary service and performance. Goodyear has now announced its TruckForce Service Excellence Award winners for the third quarter of 2021 and has acknowledged a further five partners who “share a goal to deliver high performance and initiatives that benefit their commercial fleet customers.”
Goodyear has announced the next five TruckForce Excellence Award titleholders. Winners of the 2021 Second Quarter Goodyear TruckForce Service Excellence Awards include service partners in the United Kingdom, Poland, France, Hungary and Spain.
Goodyear intends to significantly expand the UK operations of its 24/7 commercial vehicle support network, TruckForce. This expansion takes the form of headcount and van fleet growth, some changes to the network’s regional hubs as well as new key appointments.
It is often said that this is the busiest week of the year for the nation’s firefighters. While 5 November 2020 looks likely to be an outlier in this regard thanks to the new national restrictions to counter rising Covid-19 infections, there’s no more appropriate time of year to follow up our previous looks at the tyre demands of police forces with a similar analysis of the fire service. T&A made Freedom of Information requests to the largest, by number of full-time firefighters, UK fire services earlier in 2020, asking for such data as: tyres bought and replaced, the fleet size and vehicle parc, minimum tread depth at change, and whether tyres were regrooved and/or retreaded. The latter is probably the easiest question to answer, as eight fire services told T&A that they do not retread their tyres versus zero who do.
Temperature-sensitive goods transport fleet Ludwig Meyer GmbH & Co has signed a Goodyear Total Mobility fleet management contract. The partnership comprises the tyre manufacturer’s latest generation of fuel-efficient tyres, launched earlier in 2019, predictive digital solutions and the support of the pan-European service network TruckForce. “Punctuality and uptime are key in our operations. Particularly in the case of temperature-controlled transportation, any downtime of a vehicle may entail significant follow-up costs.” says Christopher Steyer, head of fleet and project management at Meyer Logistik.
TruckForce is congratulating Katie Connolly, Assistant Branch Manager Warrington, for becoming the first female technician at TruckForce to have successfully completed the City & Guilds Technician qualification.
Goodyear Tyres has appointed Richard Tawlks as TruckForce’s equity business manager. Tawlks has a wealth of experience in reducing the cost of tyre ownership and committing to safety and service standards delivered by TruckForce. Tawlks will be responsible for the strategic leadership of the TruckForce equity business, ensuring customers receive an industry leading tyre service and maintenance partnership. Tawlks has 25 years of experience within the transport industry. He has been a TruckForce regional manager since 2014.
Goodyear Tyres has opened a new 24-hour commercial support hub for its TruckForce network in Southampton. TruckForce’s network is made up of a combination of Goodyear Dunlop equity-owned hubs and independent service providers, offering crucial truck tyre servicing and breakdown assistance throughout the UK.
Bridgestone has become the first tyre manufacturer to offer the Society of Operations Engineers’ (SOE) Commercial Tyre Technician Licence to employees of fleets across the UK. The company said the licence would raise standards and improve uniformity in the commercial tyre industry. Attaining the licence requires the completion of three practical assessments and an online test. It aims to regulate the industry and provide best practice with an approved standard that everyone can aspire to achieve. The licence is currently being rolled out, and Bridgestone UK development trainers Phil Thirsk and Paul Turner passed rigorous tests in October to become qualified assessors.
Last year, Goodyear’s ServiceLine24h roadside assistance service responded to almost 58,000 incidents in 31 countries. The tyre maker notes that the number of vehicles it managed was significantly higher than the previous year, however it was able to maintain an average turnaround time of 123 minutes. The majority of incidents were handled by the more than 2,000 TruckForce service providers across Europe.
Truckforce, Goodyear Dunlop’s dedicated truck tyre mobile service and breakdown division, has replaced the first Mercedes-Benz Sprinters it bought five years ago with 57 new models. The operator began using Mercedes-Benz vehicles in 2011. It has since invested in a further 60 Sprinters and, with the arrivals of its latest, now runs a fleet of 165.
Goodyear has presented its European 2016 TruckForce Awards in Luxembourg, recognising the customer support of its 2,000-strong network. The awards ceremony was part of the second international TruckForce Convention and was held in parallel with the launch of the new Dunlop on-road truck tyre range.