Goodyear implements direct online sales in US
Last January at its annual dealer conference, Goodyear unveiled plans to launch direct-to-consumer online sales across the US through its Goodyear.com website. Since then, Michelin has bought into two large European e-tailers and Apollo has acquired another. Clearly 2015 has been the year that tyre majors have allowed their online retail strategies surface. And while approaches differ between manufacturers and markets, Goodyear’s US approach is by far the most direct. At the moment, this approach centres on North America, however what we learn from Goodyear’s case is valuable in any market. In mid-November Tire Review editor Jim Smith met with Goodyear’s Mike Dauberman, senior director of marketing and interactive, and Bill Friel, general manager of consumer dealer retail, and here gives Tyres per cent Accessories readers access to their conversation.