Tag: Car dealerships
High levels of satisfaction in aftersales, NFDA Consumer Attitude Survey reveals
The NFDA Consumer Attitude Survey Spring 2018 is the fifth issue of the survey which is commissioned by the National Franchised Dealers Association (NFDA) and executed by Public Knowledge, an independent market research agency, to explore current consumer perceptions of franchised dealers and their competitors as well as understand consumer aftersales behaviour.
NFDA Summer 2017 survey results
“The overall relationship between franchised car dealers and manufacturers recorded an average score of 5.6* in the Summer 2017 Dealer Attitude Survey, which is -0.5 points down from the last survey and -0.6 lower than the same time last year”, said Sue Robinson, Director of the National Franchised Dealers Association (NFDA), which represents franchised car and commercial vehicle dealers in the UK, commenting on the NFDA Summer 2017 Dealer Attitude Survey, published today (4 September 2017).
Latest Dealer Attitude survey shows ‘degree of optimism’
The most recent edition of the National Franchised Dealers Association survey has been published, with dealers showing more optimism about profit returns. “It is positive to see that when evaluating their satisfaction with profit return, the majority of dealers gave a response which was higher than the neutral score of 5.0. However, the average score for both current and future profit return has decreased again compared with the last survey,” said Sue Robinson, director of the NFDA, commenting on the results.
NFDA Winter 2017 Dealer Attitude Survey shows little change
The National Franchised Dealers Association Winter 2017 survey had 1,704 respondents from a total of 29 participating franchise networks, which equates to a response rate of 41 per cent. The all-important question asking dealers ‘how would they rate their manufacturers overall’, saw a slight decline compared with last summer’s survey (6.1 vs 6.2), but it stands at the same level as the winter 2016 survey.
Confusion among dealers over new VED rates
New vehicles registered for the first time with the Driver and Vehicle Licensing Agency (DVLA) from 1 April 2017 will pay new first year licence rates based on carbon dioxide (CO2) emissions bands which are different from the ones currently in use. In some cases, these fees will almost double.
NFDA discusses confidence, legislation and Brexit in Belfast
The new car market following Brexit, the role of dealerships, consumer legislation - including Consumer Rights Act, and the NFDA Consumer Attitude Survey, were the main topics of discussion at the NFDA meeting in Belfast. “The UK new car market may stabilise slightly in the near future, but will still be strong. Our sector has demonstrated its resilience over the past months and dealers have been coping well with recently introduced measures and unexpected challenges”, said Sue Robinson, director of the National Franchised Dealers Association (NFDA).
Car dealers express dissatisfaction with profit return in NFDA survey
The National Franchised Dealers Association (NFDA) has revealed the results of its Winter 2016 Dealer Attitude Survey, with a high level of dissatisfaction with profit returns one of the most notable results. “It is concerning that dealers seem very dissatisfied with their current profit return, although they are more optimistic about their future profit potential,” said Sue Robinson, NFDA director. Despite the averages showing that dissatisfaction is increasing, Mercedes, Land Rover, and Kia franchises returned strong results, while others improved their scores considerably since the summer survey.
NFDA Dealer Attitude Survey results
This year’s National Franchised Dealers Association Summer 2016 survey, published today, had 1,746 respondents from a total participating dealer network of 4,090, which equates to a response rate of 43 per cent. This is the highest return ever, surpassing last winter’s high of 39 per cent. There were 28 franchise networks in the survey which represent a range of dealer sizes and ownership type from across the UK.
Satisfaction with manufacturers low in NFDA Dealer Attitude Survey
The NFDA Winter 2016 Dealer Attitude Survey has been published, showing that dealer networks’ satisfaction with their associated manufacturer has reached its lowest average level for several years. “The relationship between car dealers and car manufacturers recorded an average score of 6.1 - 0.1 points lower than the summer 2015 survey. This is the lowest score recorded in the past 8 surveys, suggesting that a number of dealer networks are slightly less satisfied with their relationship with their manufacturer,” said Sue Robinson, director of the National Franchised Dealers Association.
Still room for car dealership haggling, argues NFDA
There remains room for “dealers in the showroom” believes Sue Robinson, director of the National Franchised Dealers Association (NFDA), following Auto Trader’s latest market review. The review shows that British car buyers are turning their backs on haggling, with a sharp rise in the number of motorists paying the asking price or more for a new or used car last year.
Car dealers stock up in readiness for the New Year rush
The beginning of the year signals the start of a busy period in most lines of work, and My Car Check Trade states that car dealerships are no different. Head of valuation services, Gavin Amos, states: “Dealerships are hives of activity in January as, with Christmas over, consumers turn their attention to looking for a new car. Footfall always increases dramatically at this time of year and retailers will have taken advantage of the December lull to stock up in readiness.
Fast-fits becoming slow-fits, says epyx
Only 40 per cent of motorists visiting fast-fit centres get new tyres fitted on the first visit, according to new research from e-commerce firm epyx. Instead, 60 per cent of drivers had to make a second visit. The figures, which were released on 19 June, show that fast-fit centres are now only half as fast as they were 10 years ago.
Can manufacturers compete with fast-fits?
Trend Tracker, formed in 2003 to provide accurate and informed automotive industry research, calculates the retail service, maintenance and repair market’s worth has risen by almost £1 billion since the 2008 recession. This is inevitably resulting in greater interest in the segment, which is increasing the desire of vehicle manufacturers (VMs) to compete for this business. AMOnline has recently reported on the efforts of some car manufacturers to take a bigger slice of that market, giving a synopsis of what measures various VMs are taking.
Independents preferred to main dealers for servicing and MoTs says survey
Car owners prefer the independent sector to franchised dealers for servicing and MoTs according to new research from GForces. The results of the study, which sought the opinion of 2,000 car owners on a variety of aftersales topics, found over half of the respondents (50.3 per cent) used independent garages, compared with 34.1 per cent who use main dealers.