Bandvulc Group wins John Lewis Partnership fleet management contract
Bandvulc has secured a three-year contract to provide fleet maintenance services to keep John Lewis Partnership vehicles on the road 24/7, 365 days a year. The fleet service provider states that its retention of the blue-chip contract until October 2020 came following a lengthy and complex tender process last year. Bandvulc will provide support for the John Lewis and Waitrose fleet from its call centre in Devon. Its BVPlus+ fleet management contracts service more than two-thirds of the UK’s supermarket activity.
Bandvulc works with a network of service providers throughout the country, which ensures maximum coverage for all their customers. If businesses have a tyre issue, BVPlus+ responds with industry leading attendance times.
Bandvulc adds that it’s essential for fleets to keep moving, with many businesses offering their customers timed delivery slots. Its tender for the contract reflected the way the business has continued to develop and demonstrates their progressive attitude, supporting a robust and cost effective commercial offer.
Paul Drackford, fleet maintenance manager for the John Lewis Partnership, says the company were impressed with the service they’ve already received from Bandvulc: “We are very pleased to have extended with Bandvulc, which sees them managing the tyres on our fleet of trucks, trailers and home delivery vans throughout the UK. Our requirements are stringent as we carry out timed deliveries throughout a demanding 24/7 operation.
“Bandvulc’s customer care is excellent, providing our Partnership with first class responses to its demanding fleet profile needs and bespoke management functions across our main Vehicle Maintenance Unit locations, which are an intrinsic part of our operation.”
Phil West, Bandvulc’s group commercial director, says retaining business is important. “We’re delighted to have been successful in the recent tyre supply and management tender process,” he says. “Our offer maintained and developed what is an established relationship adding new initiatives and developments in a continually changing market place.”
The agreement means that parent company Continental’s and Bandvulc’s own products will be supplied nationally, supported by BVPlus+ management service including TSU (Tyre Support Unit) call handling.