Pro-Align launches two-day aftersales commitment
Pro-Align has launched a new commitment to visit customers with a valid aftersales agreement within two days of receiving a reported issue on Hunter equipment. For customers where a visit cannot be completed within the agreed time frame, no charge will be made for the resulting repair. The garage equipment distributor said the new commitment has been made in response to a growing number of workshops’ reliance on Hunter wheel servicing equipment for profit maximisation.
“With their massive potential to improve customer service levels and increase revenues, many workshops are now reliant on their Hunter equipment,” explains Nigel Jacob, aftersales manager, Pro-Align. “As such an important element of their business success, we wanted to give workshops the peace of mind that in the unlikely event of any equipment downtime, they can be assured of a speedy response from us.”
Pro-Align states that its new scheme underlines its commitment to supplying high-quality equipment that is supported with a first-class aftersales service. Indeed, analysis of the company’s service response times in 2018 reveals that 98 per cent of customers already receive a rapid 48-hour onsite response from a fully trained service engineer.
“We’ve invested significant sums recently in growing our team, training our staff and implementing new systems designed to improve operational efficiency and effectiveness,” adds Jacob. “The result is that we’re able to launch a host of new initiatives such as the two day guarantee, giving our customers an even better experience and service.”