Pro-Align has launched a new commitment to visit customers with a valid aftersales agreement within two days of receiving a reported issue on Hunter equipment. For customers where a visit cannot be completed within the agreed time frame, no charge will be made for the resulting repair. The garage equipment distributor said the new commitment has been made in response to a growing number of workshops’ reliance on Hunter wheel servicing equipment for profit maximisation.
With the appointment of experienced aftermarket professional Nigel Jacob as aftersales manager, Pro-Align is seeking to maintain its focus on aftersales care. The wheel servicing equipment specialist recruited Jacob from a specialist automotive dealer consultancy, where he was responsible for improving profitability and customer experience at a number of Toyota and Lexus dealerships around the country.