Goodyear keeping ServiceLine24 turnaround times constant
Last year, Goodyear’s ServiceLine24h roadside assistance service responded to almost 58,000 incidents in 31 countries. The tyre maker notes that the number of vehicles it managed was significantly higher than the previous year, however it was able to maintain an average turnaround time of 123 minutes. The majority of incidents were handled by the more than 2,000 TruckForce service providers across Europe.
The year-on-year increase in the number of incidents solved by ServiceLine24h reflects a growth in the number of commercial vehicles managed by FleetOnlineSolutions, Goodyear’s internet-based fleet management programme. At present, FleetOnlineSolutions is used to manage more than 350,000 vehicles across Europe. Goodyear’s ServiceLine24h multi-lingual control centre and mobile phone app, which pinpoints vehicle locations via GPS, ensures that help is dispatched as fast as possible from the nearest service provider.
“Reduced downtime means greater efficiency for our customers – so we are very pleased that, despite the increase of managed vehicles in our FleetOnlineSolutions programme, we maintained the fast turnaround delivered by our ServiceLine24h roadside assistance service across Europe in 2016,” said Nigel Sowerby, director retail and service development at Goodyear Europe, Middle East and Africa. “A key element for the continued minimal downtime is TruckForce, our international service network with more than 2,000 service partners across Europe, providing expert service and support to fleets wherever and whenever required.”