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Tag Archive for: survey

Tyre retailers do well in phone answering survey

Tyre and wheel traders are among the UK's best businesses when it comes to answering customers' telephone calls, according to a survey of 3,630 companies by audio branding specialist PH Media Group. The survey revealed that tyre and wheel suppliers put callers on hold for an average of just 20.05 seconds. Only garden centres (17.44 seconds), demolition firms (17.67) and pharmacies (19.63) performed better. Still, there is room for improvement. Previous research has shown 50 per cent of callers will hang up within 20 seconds if forced to listen to silence while on hold.

23rd September 2013/12,345 Comments/by Tyrepress Editors

Conti says interest in harbour range high

According to Continental, the habour tyre range it unveiled at the TOC Container Supply Chain Europe exhibition in Rotterdam in July has struck a chord with port operators. The company claims that more than half the respondents to a recent survey plan to purchase or recommend the newly-released range.

18th September 2013/12,345 Comments/by Tyrepress Editors

Automotive firms struggle to give consumer style e-commerce experience buyers expect

When it comes to B2B selling online, automotive organisations are struggling to provide the online buying experience that their customers have come to expect. That’s the view published in the 2013 E-commerce Report from Intershop, which also reveals that smartphone usage, social media and the so-called “consumerisation of IT” are driving up B2B customer expectations. The reports advice? Automotive firms have to adapt to changing customer expectations, driven by trends such as smartphone usage and social media.

16th September 2013/12,345 Comments/by Tyrepress Editors

AA trials universal spare wheel too

Product News, UK News

The AA reports that it is the latest motoring organisation to be trialling the use of a 'universal spare wheel'. At the same time the company revealed data relating to spare tyre usage. A survey of 22,827 AA members revealed that close to a fifth (17 per cent) of members do not have a spare wheel in their car. The innovative wheel fits the majority of modern cars with a five-stud wheel. The 17” alloy uses a system of special adaptors of ten different sizes to find the best fit.

9th September 2013/12,345 Comments/by Tyrepress Editors

Double digit rise in August car sales

In the UK, August is traditionally a slow month for sales of new cars, as people hold on for the change of registration plate which happens in September, with only around three per cent of sales during the month. September, by contrast, typically accounts for over 17 per cent of full year registrations.

6th September 2013/12,345 Comments/by Tyrepress Editors

NTDA director Richard Edy retiring in January

The NTDA has announced that after over 25 years as director of the NTDA, Richard Edy is to retire from the post at the end of January.

4th September 2013/12,345 Comments/by Tyrepress Editors

Bosch celebrates 10 years and 99.5% car service satisfaction

The Bosch Car Service network is celebrating a decade of existing and scoring 99.5 per cent customer satisfaction for its car servicing and repairs. Originally launched in 2003, the network of independent garages has gone from strength to strength. The latest independent customer satisfaction survey results show that an amazing 99.5 per cent of Bosch Car Service customers would use the network again, based on their overall experience. The scheme was also the first car repair code to achieve key accreditation, helping ensure that customers get a fair deal – first with the Office of Fair Trading and more recently with the Trading Standards Institute.

3rd September 2013/12,345 Comments/by Tyrepress Editors

NTDA survey: Labels trumped by price concerns

Almost a year after point of sale tyre labelling became mandatory in Europe, the NTDA has revealed that it plans to release the details of a survey into attitudes towards labelling at the association’s annual dinner in October.

Almost 12 months since the labelling of tyres at the point of sale became mandatory across the EU and the UK, the NTDA wondered what effect, if any, it has had on the way tyres are sold – have customers become better informed and more knowledgeable? Are they aware of the introduction of the label? Do they appreciate the information on it? And how important is this relative to price?

2nd September 2013/12,345 Comments/by Tyrepress Editors

UK diesel prices 4th highest in the world

The weekly e-bulletin from the Independent Automotive Aftermarket Federation quotes a worldwide cost survey commissioned by This is Money from Looking4Parking.com which says that British motorists are being hit with the world's fourth most expensive diesel prices.

2nd September 2013/12,345 Comments/by Tyrepress Editors

Motorists ignore dashboard warnings, says research

Research conducted among 625 motorists from vehicle remarketing company, British Car Auctions (BCA), reveals that 23 per cent of motorists have ignored red warning lights on their dashboard, choosing to continue driving before addressing the problem rather than stopping as soon as safe to do so. And whilst over half said they would stop immediately and call for assistance a small minority (5.5 per cent) said they would deal with it when they had time with some hoping it might just go off of its own accord! When it comes to amber advisory warnings, 36 per cent of motorists who responded to the BCA research said they had ignored amber advisory dashboard warnings and did not respond to them with any urgency. Over half (59 per cent) of those polled would continue on to their destination if an advisory light appeared and then address the problem. The research does not reveal how many – if any – of the warning lights were related to TPMS and runflat tyres.

1st August 2013/12,345 Comments/by Tyrepress Editors

‘Man-Pram’ features 20-inch tyres

Vehicle manufacturer Škoda has ‘Clarksoned’ a baby’s pram with 20-inch alloys and all-terrain tyres, plus other features not typically found in the Mothercare catalogue. The pram was given the works to mark the launch of Škoda's fastest ever car – the latest generation Octavia vRS.

26th July 2013/12,345 Comments/by Tyrepress Editors

Tyre safety month materials now available

As October’s tyre safety month is fast approaching, road safety professionals are invited to sign up now for free campaign materials that can help them run local activities and initiatives.

24th July 2013/12,345 Comments/by Tyrepress Editors

3,852 tyre-related motorway incidents in 2013 Q2: IAM

The Institute of Advanced Motorists has issued a tyre maintenance warning to UK drivers after a total of 3,852 tyre-related incidents were reported on England's motorways between April and the end of June 2013. This average of 1,284 per month is a result of motorists often putting off tyre repairs to save on costs, IAM says, though it is actually cheaper to replace worn or damaged tyres where necessary, rather than waiting to face a burst tyre and having to be towed off the motorway.

19th July 2013/12,345 Comments/by Tyrepress Editors

Over three-quarters of European tyre population under-inflated: Bridgestone

Data from Bridgestone’s Safety Campaign 2012 has revealed that 78.3 per cent of tyres on the 28,700 cars inspected across Europe throughout the year were under-inflated to varying degrees. Additionally, 25.6 per cent of the tyre population was found to be worn below 1.6mm. The company completes a survey during its safety check workshops across Europe each year, and the latest data shows an increase in the number of tyres found to be under-inflated.

4th July 2013/12,345 Comments/by Tyrepress Editors

Tyre makers top in employment surveys

Michelin and Goodyear have ranked highly is separate workplace surveys carried out in the US.

18th June 2013/12,345 Comments/by Tyrepress Editors