Bosch celebrates 10 years and 99.5% car service satisfaction
The Bosch Car Service network is celebrating a decade of existing and scoring 99.5 per cent customer satisfaction for its car servicing and repairs. Originally launched in 2003, the network of independent garages has gone from strength to strength. The latest independent customer satisfaction survey results show that an amazing 99.5 per cent of Bosch Car Service customers would use the network again, based on their overall experience. The scheme was also the first car repair code to achieve key accreditation, helping ensure that customers get a fair deal – first with the Office of Fair Trading and more recently with the Trading Standards Institute.
The Bosch Car Service national network of independent garages, comprising of over 500 members in the UK and Ireland, is a Bosch program to provide motorists with a high quality and technically competent alternative to main dealer car servicing and repair, for all vehicle makes and models. This year it was an inaugural member of the Trading Standards Institute’s (TSI) new Consumer Codes Approval Scheme and was the first car service and repair led code to receive the coveted Stage Two certification from the Office of Fair Trading in July 2007.
Howard Price, Concept Manager at Bosch Car Service, said: “We set up the scheme to give owners real peace of mind when looking for a garage. All the independent garages in the scheme have a vested interest in delivering first-rate customer service, because their livelihoods depend on repeat business. These results show just how effective their hard work has been.”
The Bosch Car Service network is also celebrating its birthday with an online competition to win a Ford Ka. The brand-new 63 plate Ford Ka Studio, with automatic start/stop technology developed by Bosch, will be given to one lucky competition winner. If you are interested you can enter the competition here: www.boschcarservicebooking.co.uk/competition. The winner will be chosen randomly after the competition closes on 14 September.