Continental CST appoints new customer solutions engineer
Jörg Wörner has been named the new customer solutions engineer for earthmover tyres within Continental’s Commercial Specialty Tires (CST) business area. His arrival boosts the technical customer service operation in the EMEA region, which Continental says is “instrumental” in its drive to “focus directly on customers.”
Wörner brings more than 30 years of tyre industry experience to his new role. He worked for Michelin’s subsidiary in Germany from 1987, including nearly 15 years as a customer service engineer in earthmover and industrial tyres. He succeeds Matthias Engelhardt, who took charge of CST’s German operations in spring 2019.
At the same time as bringing in Jörg Wörner, Continental has gradually expanded its technical customer service activities. With customer solutions engineers on all continents and in all regions of the world, the company says it is “strengthening its direct contact and discussions with customers over the long term.” The central pillars of technical customer service include technical consulting and services aside from just tyre performance, continuous monitoring, and ongoing improvements to product performance in close collaboration with the company’s R&D arm and Warranty and Complaint Management.