Dexel picks UniSerV for greater efficiency
The Dexel Tyre Group has chosen CAM Systems' UniSerV application suite to provide the company with process efficiencies and "a seamless transactional solution for the challenging commercial environment".
The emphasis is on Straight Through Processing (STP) for the car, van and truck tyre provider, which means that a common breakdown form should never be processed by an operative in more than one step to update core systems, whether they are based internally or externally. As a result, invoices can be generated almost immediately for work completed.
The UniSerV platform includes features such as call logging, customer policy and contract management, integrated casing management and the recently introduced e-tablet technology for breakdown forms. It also integrates seamlessly into CAM’s Cameo platform for systemised updating of stock and near real-time invoicing, making commercial functions speedier, more robust, less costly to process and, ultimately, easier and cheaper to manage.
James France, managing director at Dexel Tyres, says, “The removal of duplicate data entry through the use of electronic, tablet based job sheets and the utilisation of the 3rd party interface will greatly reduce admin tasks and as such increase our efficiencies at the depot level. This will help our managers concentrate on the important areas of the job.”
Mike Allen, managing director of CAM Systems, comments, “The UniSerV platform is robust, simple to process and streamlined so customers can build up service data significantly and maximise efficiencies around administration and billing.”