Exmouth-based Adam Brice Tyres, which specialises in mobile tyre fitting services for car, truck, agriculture, earthmover and plant, has gone ‘live’ with e-jobsheet standalone to digitise its business, speeding up work-to-billing processes.
Digitisation has been an extremely important trend in 2020, to say the least. Due to the restrictions implemented by global governments to combat the spread of Covid-19, the use of technology to perform all sorts of basic business functions has never been as widespread in its usage. While tyre fitting businesses have been spared enforced closure with their rightful designation as an essential service, the implementation of solid digital systems to assist operational and marketing functions has been vital – more so than ever before. Tyres & Accessories used one digital system with which many are now intimately acquainted – Microsoft Teams – to speak to the commercial director of tyre business software systems provider CAM, Steve Daly, about how the company has supported this increased digitisation, as well as the general growth in companies employing CAM’s solutions, such as e-jobsheet and Fitter-Force. This interview is also available as a video to subscribers below.
TRS Tyres has gone live with CAM software solutions and e-jobsheet. The Lancashire company will use the systems to support its commercial tyre service function, as well as enabling the casing company to control its inbound and outbound stock effectively, with greater visibility of product across its two sites.
CAM has appointed experienced senior manager Rob Harber as chief technology officer. He will oversee the technical direction of the company and manage the reengineering of aspects of its software solutions to anticipate and meet customers’ requirements, spearheaded by Azure Cloud migration, CAM states.
CAM is introducing a new online payment gateway in April 2020 that will align with future trading conditions to be negotiated between the UK and its EU trading country partners in the months ahead. It will also meet the SCA (Strong Customer Authentication) Regulation, part of the EU Revised Directive on Payment Services, which came into force on 14 September 2019, aimed at reducing fraudulent crime associated with online debit and credit card payments.
CAM’s Online Tyre Catalogue (OTC) now includes 600 brands and more than 326,000 individual products on the back of “unprecedented growth in the last 12 months,” the company states The central tyre data hub includes labelling information where applicable, product size data, and visuals across all available categories of tyre. Users can access the data anywhere in the world.
CAM is expanding its management team with the appointment of Carl Murphy as its new head of technical delivery. The company said the position forms part of its ongoing investment strategy to support its continued growth, while ensuring its delivery process continues to meet the constantly evolving requirements of the industry.
CAM has been awarded Gold accreditation by Investors in People (IIP). The award indicates that CAM is in the top 16 per cent of accredited organisations across the UK, demonstrating commitment to excellent customer service delivery. The assessors recognised the people and process investment CAM has made over the past two years, as well as the hard work the whole company has put in to continually improving its customer service and support business culture.
CAM is expanding its software development team with the appointment of John Reed as a senior developer. According to the company, his appointment “highlights the importance the business places on the CAM ecosystem in creating products that support all forms of business, from multi depot retail outlets to mobile businesses that bring services to them”.
Telford-based Furrows Tyres will use CAM Cloud to host its Cameo POS, stock, billing and ledgers system. CAMbi will also deliver business intelligence and reporting functionality. Cameo is designed to provide the dealer with a managed service that ensures robust, hassle-free maintenance of its server and a secure backup solution.
South-east UK tyre service provider, Tyreteam has invested in systems supplier CAM’s technology for the first time with its new fitter-force digital tablet technology. The new system is designed to remove back office costs and inaccuracies associated with the manual completion of service work. CAM adds that fitter-force will enable the supplier of commercial, passenger van and industrial to improve its customer service through operational responsiveness.
Motherwell-based Auchinlea Tyres Ltd is participating in CAM’s new fitter-force digital tablet technology to remove back office costs and inaccuracies associated with the manual completion of service work, while improving its customer service through operational responsiveness.
The integration of CAM’s e-jobsheet into Bridgestone Europe’s FleetBridge system has gone live this week. The systems provider states that the integration will enable the open-access, digital tablet-based service work exchange platform for truck, bus, van, and now also car, to deliver greater shared accuracy between e-jobsheet dealer subscribers and Bridgestone Europe.