Cam Commits to £1.3 Million Software and Services Programme

2nd October 2009 | 0 Comments
Cam Commits to £1.3 Million Software and Services Programme

Cam Systems, the leading provider of software solutions and services to the UK independent tyre industry, has announced that it is investing £1.3 million in a customer charter called Cam 20:20. According to the company, Cam 20:20 sets out the its aims to serve customers more effectively by providing “wider IT options…and by ensuring the transparency of Cam’s performance against defined customer service levels.” In other words, the company is furthering its joined up approach to tyre business systems, with new products and a set of new service level agreements.

Cam 20:20 is the result of customer surveys conducted by Cam that highlighted the requirement for both more tailored and, at the same time, more comprehensive services from one systems provider. This means the launch of a 32 bit version of the company’s popular Cameo software, which runs on the latest windows operating systems and vastly improving reporting capabilities – even opening up the possibility of Google-style analytics. At the same time, Cam’s .NET system rewrite will deliver document management software (for purchase and sales ledgers, fleet management and call centre options) in the early part of 2010.

To support the introduction of Cam 20:20, the company has created a dedicated customer services team after appointing Steve Bazeley to the new role of customer services director. And new service level agreements (SLA) provide a more tailored approach to IT service needs. Customers can opt for Premium, Business or Standard agreements.

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