Hankook launches Europe-wide breakdown service
During January Hankook Tire Europe began rolling out its new truck breakdown service, "Hankook Road Assist 24h". Customers in three markets – Germany, France and Spain – initially benefit from the service’s launch, and Hankook says the service will be extended to fleets in other European countries in the short term. Hankook’s existing national truck breakdown services will be integrated into the new pan-European breakdown service. Fleet customers can utilise Hankook Road Assist 24h regardless of their current choice of tyre, Hankook adds.
“It is getting more important today to develop and offer a full service package next to the production of high quality tyres” said Hee-Se Ahn, vice-president Marketing and Sales, Hankook Tire Europe. “That’s why we are now completing our premium truck tyre range with an appropriate tyre service, which is fast, easy and reasonably priced. Our customers will appreciate this added value.”
The tyre maker says the breakdown service network boasts over 7,000 outlets in more than 30 countries across Europe and the CIS. Services provided to customers include a 24/7/365 multilingual call centre that coordinates the handling of breakdowns with garages. Upon calling the centre and being identified via membership number, in cases where the vehicle is not operational, a call centre agent will immediately send a service vehicle to the location of the breakdown. If the vehicle can still move, the driver will be guided to the nearest Hankook partner dealer. An online tracking function provides fleet management with information about the current service status.
Through Hankook’s dealer network in more than 30 countries, help can arrive and mobility be restored within a couple of hours in normal circumstances. All payment details are arranged directly with the fleet’s usual tyre dealer, alleviating the need for drivers to concern themselves with this.