Quality of service counts: Wallaces returns to ATS Euromaster
ATS Euromaster reports having won back a sole-supplier agreement with Scotland’s largest independent wine and spirit wholesaler, Wallaces Express, just six months after the account was passed to a local independent tyre dealer. The Irvine-based fleet, which operates 50 cars and 70 commercial vehicles, initially changed suppliers in an effort to trim its fleet operating costs, but the new provider apparently failed to meet its required service standards.
“The company took a view that we could reduce our tyre spend by buying tyres from a local dealer, but the quality of the service we received simply didn’t measure up,” commented Frank Frew, transport manager at Wallaces Express. “We demand high standards from all of our suppliers; it’s not something we are prepared to compromise on.” One of the critical issues picked up by Frew and his team were missing re-torque labels. “We had several instances of fitters changing tyres on our trucks, but not leaving re-torque notifications for the driver,” he explained. “This is a fundamental safety procedure – it should happen 100 per cent of the time with any professional tyre service company.”
Frank Frew and Wallaces Express fleet controller, Alan Fairlamb, got back in touch with ATS Euromaster and jointly developed a new tyre policy that would help deliver savings while offering the same professional service standards the company was accustomed to. The new policy sees Kleber tyres fitted to Wallaces cars and vans and trucks running on Primewell rubber. The agreement also includes monthly tyre inspections.
“Our revised policy gives me the peace of mind that our tyres are being serviced and maintained by skilled professionals,” Frew added. “This not only protects our Operators License, but helps ensure deliveries are made safely and on-time.”
ATS Euromaster’s group sales director, Peter Fairlie, commented: “We understand how important it is for Wallaces Express to have absolute confidence in the proficiency of the technicians servicing their vehicles. They run a very professional transport operation and we are pleased to be working with them again.”