Leaseplan Award Customer Service Prize to Kwik-Fit
Kwik-Fit Fleet, Britain’s leading fast-fit provider, has been named Management Partner of the Year in the annual customer service awards from vehicle management company LeasePlan UK. The award from LeasePlan, which operates more than 129,000 vehicles in the UK, is the fourth fleet award won in 2007 by Britain’s largest independent fast-fit company. Kwik-Fit Fleet has already won a hat-trick of titles recognising innovation and first-class customer service delivery from industry publications, Fleet News, BusinessCar and Van Fleet World.
Graham Rixon, operations director at vehicle management company LeasePlan UK, said: “There was a lot of competition for the Management Partner of the Year award, so it was by no means a straightforward decision. Throughout the year, however, the Kwik-Fit team showed an incredible amount of dedication and have become a true and trusted partner in many areas of our business. Kwik-Fit Fleet carries out over 7,000 jobs every month for us and has one of the lowest customer query ratios across our entire business – an achievement in itself.
“Kwik-Fit was set some tough KPI (key performance indicator) targets at the beginning of the year and went on to measure up to them superbly, achieving a score of 97 per cent in Q1 followed by 98 per cent throughout the rest of the year.”
Kwik-Fit Fleet’s triumph at the LeasePlan UK Supplier Awards follows the implementation of a three-year multi-million pound tyre repair, replacement and management contract in 2004, which has subsequently been extended to the end of 2011 and the fast-fit giant winning the company’s Best Newcomer Award at its 2005 Supplier Awards.
The UK deal is part of a pan-European arrangement that sees Kwik-Fit Fleet and its sister companies – Kwik-Fit Netherlands, Speedy in France and Pit-Stop in Germany – are the preferred suppliers to LeasePlan in its three largest European markets, the Netherlands, the UK and France as well as Germany.