From today, motorists can be confident of receiving fair and honest services from the automotive sector, says Motor Codes Limited. Announcing the launch of its new comprehensive website www.motorindustrycodes.co.uk and the addition of another Code to bolster its armoury of consumer protection, Motor Codes Limited aims at providing a robust method of delivering ever-increasingly high levels of customer service to motorists.
The website, which is now the central source of advice and information for motorists who need help and advice on a whole range of subjects – not just Codes of Practice – is supplemented by a freephone advice line 0800 692 0825 for when the motorist needs to talk to the experts.
In recognition of the need to maintain high standards within the independent garage sector, Unipart Automotive has confirmed its support for the Motor Industry Code of Practice for Service and Repair.
Unipart will be encouraging all existing Unipart Car Care Centres (UCCCs) to sign up to the Code of Practice and it will become compulsory for any new UCCCs joining the network to participate. To help the network benefit from the industry standard, Unipart will contribute towards the cost of signing up to the Code for its Car Care Centres.
Any garage wishing to subscribe to the new Motor Industry Code of Practice for Service and Repair, recently launched by Motor Codes Limited, can do so right now via the user-friendly website http://service.motorindustrycodes.co.uk
To allow businesses plenty of time to prepare for the consumer launch planned for August, the straightforward on-line process describes the code and enables garages to subscribe easily and instantly. Over 5,500 garages had already signalled their intent to subscribe when the code was launched to the trade at the Office of Fair Trading in May and now that the web-based system is live, many more will be encouraged to sign up.
The new Motor Industry Code of Practice for Service and Repair was launched by Motor Codes Limited to the trade at the Office of Fair Trading in London on 29 May. Over 5,500 garages have reportedly signalled their intent to subscribe via a pre-launch commitment programme. Any UK garage can sign up to the voluntary code, which is currently progressing through the Office of Fair Trading (OFT) Consumer Codes Approval Scheme (CCAS). To comply with the code, a business will need to commit to meet the requirements for completing service and repair work whilst engaging with their customers.
The announcement follows threats of a so-called “super complaint” from consumer agencies, due to variable and sometimes poor service in the garage trade. The code aims to promote and safeguard the interests of consumers by helping them identify subscribing garages, and by “providing an easily accessible and robust dispute resolution mechanism when required.”