The NFDA Dealer Attitude Survey was conducted in September 2023 and asked franchised dealers questions about the on-going business relationship with their respective manufacturers. The survey attracted 2,531 responses from 32 franchised networks, equating to a joint record response rate of 68 per cent. The survey showed a general downward trend across most questions with 47 out of 55 questions showing a decline versus the winter edition. The results were published on Monday 9 October 2023. “NFDA’s Dealer Attitude Survey is a comprehensive analysis that delves into the perspectives, insights, and sentiments of the working relationship between franchised dealerships and their respective manufacturers across the UK. This is a landmark edition as we have welcomed our new data-analyst partners, Metryx, to reshape and redesign how the sector can interact and dissect the data, offering a fresh new look for easy access and analysis,” said Sue Robinson, chief executive of the National Franchised Dealers Association (NFDA) which represents franchised car and commercial retailers across the UK.
On Friday 15 September, the NFDA responded to the House of Lords Environment and Climate Change Committee’s Electric Vehicle Call for Evidence which aims to better understand how the Government will achieve its upcoming 2030 and 2035 deadlines for the phase-out of non-zero emission vehicles and to understand the costs/benefits associated with the 2030 phase-out date.
The National Franchised Dealers Association (NFDA), which represents franchised car and commercial vehicle retailers in the UK, has conducted its Dealer Attitude Survey twice a year since 1989, to better understand the relationship between car manufacturers and dealers. “Despite growing discussions and developments between franchised dealers and OEMs, around the future of the automotive retailing landscape, the latest Dealer Attitude Survey reveals a positive outlook and that, on average, relationships have improved over the last six months”, said Sue Robinson, chief executive of the NFDA, commenting on the results of the latest Dealer Attitude Survey Winter 2022/2023 published Monday 20 March 2023.
The National Franchised Dealers Association (NFDA), which represents franchised car and commercial vehicle retailers in the UK, has conducted the Dealer Attitude Survey twice a year since 1989. Commenting on the results of the NFDA Dealer Attitude Survey Summer 2022/2023 published on Monday 12 September 2022, Sue Robinson, Chief Executive of the NFDA, said: “Despite the unprecedented challenges facing the automotive retail industry, it is optimistic to see our survey has revealed only marginal differences in manufacturer ratings. Franchised dealers show high levels of satisfaction in key business areas, particularly in used car margins and performance measures.”
“It is disappointing to see that motorcycle and scooter dealers’ average satisfaction levels with their respective manufacturers have fallen across the board”, said Stephen Latham, interim head of the National Motorcycle Dealers Association (NMDA) commenting on the results of the latest, recently-published NMDA Spring 2022 Dealer Attitude Survey (DAS).
The National Motorcycle Dealers Association (NMDA) has published details of its Autumn 2020 Dealer Attitude Survey (DAS). Paddy O’Connell, Head of the NMDA, revealed that the response rate was the highest ever, at 31 per cent; something that he describes as “very positive” and indicative that a growing number of dealers see the survey as an important and useful channel to provide feedback on the business relationship with their manufacturers.
The latest edition of the NFDA EV Dealer Attitude Survey revealed key insights into retailers’ views about electric vehicles. The survey was launched in May 2018 to monitor retailers’ satisfaction levels with manufacturers’ approach to the EV sector.
The NFDA Consumer Attitude Survey Spring 2018 is the fifth issue of the survey which is commissioned by the National Franchised Dealers Association (NFDA) and executed by Public Knowledge, an independent market research agency, to explore current consumer perceptions of franchised dealers and their competitors as well as understand consumer aftersales behaviour.
The latest NFDA Dealer Attitude Survey has revealed that the relationship between car manufacturers and franchised dealers has deteriorated. The NFDA surveyed 29 franchised networks and received 1,893 responses from dealers, equating to a 47 per cent response rate, the highest since the inception of the survey in 1989.
The NMDA Spring 2017 Dealer Attitude Survey, published on 9 May 2017, shows that the all-dealer average when asked about the overall value of the franchise remained static at 6.8 since the last survey in Autumn 2016. “The NMDA is pleased to see that this year’s Spring 2017 Dealer Attitude Survey received a response rate of 32 per cent. Participants in this survey were made up of 74 per cent of independently owned franchise dealers, and 24 per cent privately owned groups. 58 per cent were single brand dealer’s whist the remainder of 42 per cent were multi-franchised.” commented Stephen Latham, head of the National Motorcycle Dealers Association (NMDA).
The most recent edition of the National Franchised Dealers Association survey has been published, with dealers showing more optimism about profit returns. “It is positive to see that when evaluating their satisfaction with profit return, the majority of dealers gave a response which was higher than the neutral score of 5.0. However, the average score for both current and future profit return has decreased again compared with the last survey,” said Sue Robinson, director of the NFDA, commenting on the results.