This year got off to a good start, says Linglong Tire. Between 7 and 9 January, a team from Man Truck & Bus visited the Linglong International Tire (Thailand) Co., Ltd facility in Rayong, Thailand. The MAN team, responsible for auditing potential suppliers, spent three days at the truck and bus tyre plant. After it passed the MAN potential supplier audit, the team entered the facility into the MAN supplier system.
New research conducted by audio branding specialist PHMG suggests that the large majority of garages risk losing custom by subjecting customers to generic music and audio while on hold. The audit of 255 firms in the garage and vehicle repairs trade questions call handling standards.
Only the insurance sector scores lower than the automotive industry in terms of providing the best service and customer experience, according to the second annual Customer Experience Survey from the service design consultancy, Engine.
Finnish tyre manufacturer Nokian Tyres Plc has reorganised its board of directors. Details of the reshuffle were announced on 8 April following Nokian’s Annual General meeting. As a result of the move Petteri Walldén was elected chairman of the board. The board also elected Hille Korhonen, Hannu Penttilä and Petteri Walldén as members of the nomination and remuneration committee.
Around the end of December Pirelli rewarded its top performing Pirelli Performance Centres (PPCs) with a tour of the McLaren Technology Centre. Each of the top five performing depots in the 2013 retail standard audit won a pair of tickets.
Pirelli Tyres Limited has retained its accreditation as an Investor in People (IIP) for another three years after the Italian firm passed an audit that took place in Burton upon Trent and Carlisle. Run by the UK Commission for Employment and Skills, Investors in People provides independent assessments to track a company’s progress.
Volkswagen has been enjoying, if you will forgive the pun, some good Kama in Russia of late. Earlier this month, tyre maker Nizhnekamskshina delivered the millionth Kama Euro tyre to the Volkswagen plant in Kaluga, where it produces a saloon variant of the Polo. The Kama tyres are supplied in sizes 175/70 R14, 185/60 R15 and 195/55 R15; both the Euro-129 asymmetric tread summer tyre and the all-season Euro-236 are fitted on the Polo.
Pirelli UK has formally presented BMTR with its annual Performance Centre of the Year Award at a presentation at its flagship outlet. The presentation took place on Tuesday 26 February at BMTR’s Perry Barr, Birmingham outlet following a tour of the depot and warehouse. In attendance at the presentation was Pirelli UK managing director, Dominic Sandivasci, as well as Pirelli UK’s marketing and sales directors, Wayne Nickless and Jason Sugden.
The Vehicle Operator and Services Agency needs to be given dedicated resources to meet the looming enforcement challenges associated with the HGV Road User Levy and the increased privatisation of the HGV annual testing network.
In the US, Michelin Earthmover is partnering with tyre repair provider Tech International and leading Michelin Earthmover dealers to launch the ‘Michelin Earthmover Repair Accreditation Program’, an initiative the tyre maker says will provide “consistent and quality earthmover tyre repairs in Michelin’s accredited repair shops.” The new programme will be rolled out this year.
Following a three-year independent audit, ATS Euromaster has been granted ISO 9001: 2008 status. Obtaining the quality management systems accreditation involved an audit by Lloyds Register Quality Assurance (LRQA) on more than 100 ATS Euromaster outlets and across the company’s head office. The fast fit company says the audit “evaluated everything from senior management strategy planning to implementation of the plans in centres and head office departments.” It also assessed the subsequent impact on a cross-section of customers.
Tire Review reports that Takayuki Hamaya has been promoted to COO of Yokohama Tire Corp, effective 19 November. Hamaya will also retain his position as company executive vice president and CFO. In his additional role, Hamaya will be responsible for US tyre sales in all segments, accounting and finance, corporate planning, supply chain and operations, and internal audit.
The organisers of the Commercial Vehicle Show 2012 and Workshop 2012 have announced that, subject to ABC Audit, the attendance figure for this year's Show at over 16,000 has once again topped the figure for the previous year.
Goodyear has converted the last bits of its former Truckwise truck tyre programme to the FleetHQ moniker, reports Tire Review. Announced at the recent Truck World event in Toronto, Goodyear rebranded its Canadian fleet tyre and service to FleetHQ. The new Canadian brand will “create a consistent business solutions brand that offers products, services and information tools for trucking fleets and owner/operators throughout North America,” the company said.
The RMI's Independent Garage Association (IGA) has launched the Trust My Garage scheme, a consumer reassurance scheme for independent garages.
Stuart James, IGA Director, commented: "The Trust My Garage scheme offers consumers who use Independent garages financial reassurance in the event of a dispute or if the garage goes out of business. This reassurance is backed by the IGA.