Tructyre ATS centralising administration & call handling
In the coming months, Tructyre ATS will replace its regional call and administration centres in Eastleigh, Widnes, Aston and Avonmouth with a central Customer Experience Centre in Gateshead. This evolution in the company’s operating model follows the creation of a new Gateshead-based customer service team earlier this year. Feedback given to Tructyre ATS indicates that shifting call processing and administration to Gateshead was a “successful move” that “provides a much better experience for national customers.”
The Customer Experience Centre in Gateshead will take responsibility for all of Tructyre ATS’s contact centre and administration functions. To minimise impact to customer service, the company will operate both the new national and existing regional centres in parallel towards the end of this year and into 2021.
“This is a major point in the history of Tructyre ATS; it builds on our heritage and takes into account our new position as part of the wider Euromaster Group. It will enable us to provide customers with the best possible service, locally delivered, but with a national reach,” states Tructyre ATS.