Tirescanner reports 400% sales growth in first quarter
Tirescanner, the US-based tyre e-commerce, has announced sales and customer growth of 400 per cent in the quarter covering January, February and March 2020. April and May have continued the same trend with the company predicting another record quarter.
Tirescanner attributes its success, despite the obvious challenges at this time, to two key factors: mobile installation, enabling a true contactless service, particularly important during this moment; and its focus on customer care.
“Our growth demonstrates that although use of cars may have diminished, there is still a demand out there,” says Mike Welch, TireScanner Founder and CEO. “Drivers are shopping differently and looking for convenience, service and a safer ways to shop for their tyres, as well as great value.”
“Thanks to our concierge approach to caring for our customers, we’ve been able to deliver exponential growth during this most challenging time,” said Welch. “Our business model was developed to deliver mobile and store installations locally and quickly, and because of that our supply chain, retail partnerships and team of customer champions are well placed to deliver when most others cannot. These few months have really tested our process, and I am pleased to hear from our customers that we have passed with flying colours.”
Customer satisfaction is at the core of Tirescanner’s DNA, resembled by Lloyd Chatman, who noted: “while other tire companies kept cancelling my online order during these challenging times, I was ready to give up and try my local tyre store before I came across Tirescanner. They came through for me in a big way. I received and installed my tyres within two days. Not only did they provide quick service but they were very easy to work with and very professional,
they kept in touch with email and phone calls throughout the whole process.”