Camso’s Solideal offers contactless on-site mobile tyre service worldwide
Since the beginning of the current global crisis, Camso has adjusted its Solideal On-Site (SOS) processes to offer contactless on-site procedures for forklift tyre replacement.
As a result, no personal contact is required for clients who need to have their forklift tyres replaced. Orders are processed online or by phone, which initiates an on-site service scheduled at a moment when forklifts can be isolated. With no exception, SOS technicians perform the complete tyre service without contact with clients and make sure to sanitize the machines before and after work. No further on-site support is required from the client.
For clients who wish to install tyres themselves, Solideal-on-site service has also made available a second option: the Assembly Delivery Service. In this case, tyres are delivered already mounted on an exchanged wheel at the customer’s location. Customers return their old assemblies and SOS technicians take care of the disassembly of the old tyre from the wheel and its disposal. In all cases the digital order processing allows a contactless and efficient service.
According to the company, Camso has been focusing its efforts on one priority during the pandemic: ensuring the health and safety of its employees, customers and the communities which they all are a part of. To this end, the tyre manufacturer is proud to be supplying and servicing some of the most essential services across various industries, such as port operations, logistics, pharmaceuticals, health services, food industry, security forces, and power companies, among others.
“We understand the essential nature of our customers’ activities and are committed to the success of the Material Handling industry. Servicing and supplying these sectors is key to ensure continuity of their operations and contribute to the global effort against the pandemic,” explained Torsten Müller, Service Line Executive Director at Camso.
In order to keep supporting its clients, Camso has adjusted its business processes and implemented new standards for social distancing, in addition to start relaunching production in its various plants.
“Our objective is to contribute to the industry’s financial recovery as efficiently as possible without ever putting economic activity over the health and safety of the people,” concluded Müller.