Kwik Fit lands Lex Autolease’s top award for service
Lex Autolease, the UK’s leading vehicle management and fleet leasing company, named Kwik Fit its Service Provider of the Year at its recent annual Supplier Conference. The honour comes as the two companies celebrate a 20-year sole supply arrangement.
Kwik Fit, which established its specialist fleet division in 1987, began supplying Lex Autolease during that decade. Over the years the partnership has expanded to not only embrace tyre repair and replacement but additionally a range of ancillary services, including vehicle servicing and MoTs for the Lex Autolease fleet, which today is made up of more than 380,000 cars and light commercial vehicles.
Andy Hartley, commercial director, Lex Autolease, shares that Kwik Fit won the Fleet Service Provider of the Year for a number of reasons. “Kwik Fit is extremely easy to work with across all parts of the business. It continues to work with a number of teams within Lex Autolease to design and develop processes and services that further enhance our customer service levels, while simultaneously controlling costs.”
Hartley specifically singled out Kwik Fit corporate account manager Mark Lane and UK service, maintenance and repair business manager Dan Joyce for praise: “They both have a wealth of industry knowledge and fully understand the needs of our customers. They take the time to interact with multiple Lex Autolease employees across all departments to ensure they remain visible and available for them to discuss any queries or issues they may have.
“We are always aiming to build long-term, robust partnerships with our key suppliers and we’re delighted that the relationship with Kwik Fit has been in place for many years,” Hartley added. “Kwik Fit knows our business and understands our customers’ needs and that experience takes time to build.”
“Kwik Fit and Lex Autolease have a business relationship that stretches back to the days when the fleet industry was in its infancy. Both companies have expanded together to be number one in their respective sectors and being named Fleet Service Provider of the Year in Kwik Fit’s 30th anniversary year makes the award extra special,” says Andy Fern, Kwik Fit GB fleet sales director. “However, business growth and success only comes by truly understanding the requirements of customers. That is why the Kwik Fit team spend many hours with Lex Autolease employees at all levels of the business to gain detailed insight into not only their requirements but those of their end-user fleet customers.”
Fern concludes: “It’s fantastic that Kwik Fit has been recognised by Lex Autolease in this way. Kwik Fit is always looking to innovate and bring new solutions to the table, all without diverting focus away from our core strength of tyres. We look forward to continuing to work with Lex Autolease to even further advance the service experience for their fleet customers.”