NTDA TyreLink transferring call centre to Infleet

As of 1 April the NTDA will be transferring its TyreLink call centre service back to Infleet Limited. TyreLink, the name of the NTDA’s long-established tyre breakdown scheme, coordinates association members in offering 24-hour roadside breakdown service for trucks throughout Great Britain and Northern Ireland.

The move brings with it a new phone number – 0333 2023020. According to the NTDA, this is a unique TyreLink service number that will be managed by the RAC from call centre on the M6 near Walsall. The current TyreLink number, 0800 424999, will become obsolete as of midnight on 31 March 2015.

NTDA Director, Stefan Hay, said:” We believe that this move will be an extremely positive one for both the TyreLink scheme and its members as it enables more jobs to be put into the TyreLink network and for the service levels to members to be improved”.

To that end, the NTDA will be issuing new unique TyreLink (TL) codes for each TyreLink member depot, so not only will it be able to advise you which company has carried out a job, but also specifically which depot. Further details on the TL numbers will be sent to TyreLink members throughout March.

For further details regarding the service transfer, contact Alison Fitzgerald at alisonfitzgerald@ntda.co.uk or by phone on 01296 482128.

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