Michelin expands US fleet services

The ONCall emergency road service offered by Michelin Americas Truck Tires has is to be expanded with the January 2014 launch of ONCall 2.0. This extended service will feature mechanical and towing in addition to tyre services. ONCall 2.0 will also include ‘Livetrack’ real-time breakdown monitoring and ‘Fixpix’ tyre event pictures.

“Michelin’s emergency road service is now more than tyres,” commented Vic Koelsch, chief operating officer, Michelin Americas Truck Tires Division. “Michelin ONCall 2.0 brings fleets peace of mind by providing consistent service, event transparency, and accountability for all breakdowns. Every maintenance manager would like to be onsite at every breakdown event to manage it properly. ONCall 2.0’s innovative tracking and reporting features allow the service manager to be there virtually and optimise their vehicle uptime.”

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