New Tyre Bay Direct website
Tyre Bay Direct has reported that its new website adds a significant number of customer-led improvements to its already existing 24/7 service.
The addition of a ‘Live Chat’ feature means customers can speak to Tyre Bay Direct's advisors anytime between 9am to 5pm, Monday to Friday, and can also leave a message outside of these hours.
For those customers looking for fast and accurate pricing and availability on tyres there is now the ability to give your customers instant tyre quotes with the tyre section of the site enabling trade visitors to see real time, automatically updated tyre prices online.
Social media also features heavily with Twitter feeds, blogs and Facebook links. With over 3,400 followers on twitter and hundreds of Facebook likes Tyre Bay Direct can reach customers with exclusive deals and offers and keep them up to date with industry news.
The personalised account section means you can quickly and simply re-order past orders or favourite items saving you time and effort. The company has also developed an online finance application system. Customers who wish to finance equipment no longer have to go through the drawn out process of paper forms, bank statements and question after question. Customers have the ability to finance equipment online by completing a simple application form and receiving an instant decision within a matter of seconds, 24 hours a day. Successful applicants can then have the finance documents sent to them via e-mail and can complete the process with an e-signature. This brings Finance availability into the 21st century and makes the process as quick as any other payment method.
Managing director Leigh Stote added: “Tyre Bay Direct would like to take this opportunity to invite you to visit our website and see the changes for yourself and to sign up to join us on Twitter and Facebook. We would also like to say a huge ‘thank you’ to everybody who took the time to fill in the Customer Care Survey and for the positive comments we received. There will be many more opportunities for you to give your feedback so watch out for future newsletters.”