Kwik Fit introduces ‘plus’ concept, offers more ‘slow fit’ servicing
Kwik Fit is showing signs that at least part of the vast independent fast fit network is evolving in the direction of autocentre style garages. According to online news sources this is part of a bid to increasingly target fleet business – an area the business is historically strong in – with the offer of servicing and mechanical work.
According to the company, Kwik Fit Plus is being introduced at 17 centres in the South East of England with the potential for the concept to be rolled out to further centres across the UK in the future. New reports published by Fleet News suggest “many Kwik Fit Plus centres have already gone through the company’s ongoing multi-million refurbishment and modernisation programme and have effectively been divided in two with separate teams of fully trained staff each delivering traditional ‘fast-fit’ as well as ‘slow-fit’ services.”
The company introduced fleet vehicle servicing and MOT capability at the majority of its more than 600 UK centres six years ago. Kwik Fit is Britain’s largest MOT tester having completed in the region of 800,000 tests last year of which 5 per cent were on fleet vehicles. Additionally, last year the company also reported a 10 per cent rise in the number of services and brake repair/replacement jobs carried out on fleet vehicles.
The Kwik Fit Plus scheme has already been running as an 18-month pilot in eight centre locations across the UK – Brentwood, Edinburgh, Exeter, Scunthorpe, Slough, South Croydon, Warrington, and Wolverhampton. According to reports, the Slough centre is the flagship of the new Kwik Fit Plus network and the company has invested some £300,000 on refurbishment and equipment.
Kwik Fit fleet director Peter Lambert is quoted as saying: “Our vision is to provide customers – and specifically fleets – with a high quality service that represents excellent value for money.”