MOT decision positive for motorists, says HiQ
The HiQ fast fit chain has applauded the Government’s decision to back down on plans to change MOT test frequency – a measure it said would “hit the pockets of motorists harder than ever.” HiQ says Transport Secretary Justine Greening’s statement that the Government would retain the 3-1-1 arrangement and work with the industry to focus on the standards of MOT testing stations and garages is “welcome news”, as the company aims to position itself as a category leader in self-regulation and transparency.
“The decision to maintain MOT testing frequency is a positive one not only for us as a garage franchise, but for motorists in general,” commented HiQ’s fast fit manager, Stuart Carr. “If the decision had gone ahead, we raised huge concerns on the grounds of safety and the negative cost implications it would have had on motorists driving around with defects for longer.
The garage industry will now be under the spotlight to deliver a satisfactory service to motorists and each will have to publish MOT performance data to help improve standards. “We are committed to raising standards across the network and have already invested in customer feedback initiatives such as customer surveys and mystery shopping exercises,” Carr continued. “We self-regulate and train our technicians through the Automotive Technician Accreditation (ATA) programme whereby individuals commit to operate through an ethical code of conduct. This is done through our HiQ training Academy. We also invest in an online recommendation tool so visitors to the website can rate their HiQ experience and give honest feedback for everyone to see.
In conclusion, Carr stated: “These are just some of the tools we have in place to ensure honesty and transparency across the entire network and though we welcome the decision to keep MOT testing the same, we never complete any unnecessary work.”