HiQ reaches ‘century’ in ATA accreditation
HiQ reports having hit a memorable milestone with the ATA accreditation of its 100th fast fit technician. The tech that gave HiQ its ‘ton’ was Matt Robinson from HiQ Frome; he was congratulated for passing the qualification and accepted an award marking the milestone at HiQ’s national franchise conference in Surrey.
The voluntary assessment programme was launched by the network in 2010 through the HiQ Academy to boost consumer confidence in the services carried out at its 150 centres. Regulated by the Institute of Motor Industry, an ATA registered individual must pass a series of assessments and be bound by a code of conduct to deliver professional proof of technical competence and professional responsibility. The scheme was set up to recognise excellence in the automotive sector; HiQ says it prides itself in pride “delivering competency in all areas, driven through customer manager programmes and mystery shopping exercises.”
“I am really pleased to have passed this qualification and be acknowledged for my skills in the job,” said Robinson. “You don’t realise how much you know until you’re put to the test so it’s great to have the official recognition and be listed on the ATA website.” HiQ fast fit manager, Stuart Carr, added: “This is a fantastic achievement for HiQ and one that shows our continued investment in training and professional development.
“Through HiQ Academy, our aim has always been to reassure customers that they are receiving the best technical and professional service, whichever centre they visit,” Carr added. “We are proud to have reached our 100th accreditation and thanks to the acquisition of more training facilities, we are on track to have every technician within the network accredited by the end of 2012.”