Irish customers mark milestones for Team Systems
Devon based Team System's now has over 150 IT services contracts in Ireland, having confirmed the 150th “Team”-member earlier this year. Team already has an extensive UK client database where the company oversees the online business activities of hundreds of tyre retailers and wholesalers. Team Systems managing director, Steve Greatrex reports that this development in the Irish market is further proof of the company standing as one of the UK's largest and most accomplished IT service providers:
“At Team we believe the human touch is essential in dealing with customers queries and problems. Which is why all calls are always answered by a staff member and there is no ‘voicemail’ service, which could make Team unique from most of its competitors.”
Team prides itself on maintaining a complete in-house database on all their clients incorporating a full working history between the two companies. Other highly valued services include a Remote Access facility whereby Team can dial straight into a customers site (on approval) to guide them through any technical difficulties plus a ‘multi-branch transfer system is also available whereby a series of retail tyre outlets can be connected and controlled by a company’s head office.
Training also plays a very important role in Team’s ongoing commitment to each customer and a variety of courses are available on a regular basis with the option of being staged ‘on-site’ at the customer’s premises or at Team’s headquarters in Yelverton. Alternatively there is the added option of making use of a ‘Virtual Classroom’ facility over the Internet if preferred. These training sessions are free of charge as part of Teams Support Contracts.
Almost two decades of business
Having formed in 1992 as a provider of innovative software solutions to the fast-fit tyre and exhaust market. Team established a reputation as a progressive IT specialist that appreciates that tyre fitters are not computer operators and offered an easy to use system that was both efficient and cost effective.
Steve Greatrex explained: “In today’s fast moving business world, computer machinery has become faster and more efficient and is now capable of multi-processing. This development has enabled fast fit staff to carry out more than one task at a time. Now they can benefit from Internet sales, emailed invoices and statements plus detailed reporting and increasing efficient financial control.
Team has utilised ongoing new innovations and particularly prides itself on being responsive to all its customers individual business requirements. Particular emphasis is always placed on the company’s ability to ‘listen’ to what customers have to say, take on board their views and where possible implement their suggestions into Team’s constantly evolving product and service base. Greatrex added:
“Communications and networking is a perfect example of Team’s objective to offer a bespoke package as more and more companies appreciate the benefits of talking to each other on a regular basis. The same brand of tyre can be purchased from many different retailers and wholesalers therefore the only area that separates companies is its level of personal service and this is where Team come into their element. We strive to offer the most up to date software, experienced staff and training programmes to ensure Team remains at the forefront of IT services within the tyre industry.”