Cam Systems Appoints Impact Analysis Manager
Cam Systems, software solutions provider to the independent tyre industry has promoted Rachel Foster to the role of Process Impact Analysis manager. Dedicated to what the company terms the “requirements-capture function between clients and Cam’s development team”, the newly created role – reporting into Mike Allen, managing director – will ensure a formal process for examining, capturing and prioritising development needs to meet customer requests or to build strategic value in Cam products. In doing so, PIA is designed to help the software developer accurately provide technical specification and estimation.
Promoted from within Cam’s Customer Services team, Rachel Foster has been with the company for four and a half years. Cam cites her “extensive customer-facing exposure” as qualification for the role, since it will require effective communication between customers and the development team, and the ability to steer development throughout each project lifecycle.
Mike Allen, managing director of Cam Systems, says: “As Cam Systems continues to grow its client base, it is imperative that all requests continue to be delivered to the development team in a controlled and timely manner. Rachel’s excellent communication and planning skills will ensure that unplanned changes are minimised and exemplary customer service and best delivery practice continues to be top priority for the company.”
Rachel Foster adds: “I’m looking forward to this new challenge and am confident that the combined expertise of our in-house development team and my communication and management skills will continue to deliver the very best process improvements to the industry.”