National Partners Revive! To Offer SMART Repairs
Following pilot carried out at a small number of branches in conjunction with Revive!, National Tyres and Autocare has extended its offering customers a SMART repair trial to 35 more branches in the North West. Following the current trial, the companies plan to roll out the Revive! SMART repair service to the rest of National’s network during 2010.
“Revive! impressed us with their professional approach and their product offering compliments our core business,” said Mike Garwood, project manager of National Tyres and Autocare. “Their image is very professional, aligning well with our brand values, and their workmanship and commitment to customer service is outstanding.”
“The service is proving very popular with customers. Previous experience with the high cost of bodyshop repairs has led many customers to shy away from repairing minor scuff’, dents and scratches. However the fast, convenient, low cost service that Revive! offer has been a real revelation.”
Garwood added; “It’s easy for our technicians to inspect vehicles for scuffs and scratches whilst doing a tyre check and customers are delighted to learn that these can be repaired quickly and professionally while they wait. The addition of a Lifetime Ownership Guarantee is both unique in the industry and a real winner with our customers”.
According to company literature Revive! is a leader in the cosmetic paint industry and is part of the working party currently setting the training standards for SMART repairers. Its customers include Alfa Romeo, Mercedes, Fiat and Lex Autolease.
Commenting on the pilot scheme Revive managing director Mark Llewellyn said: “We’re delighted with the way the trial with National is going. We have long established working partnerships with car dealerships, fleet management companies and vehicle manufacturers who see the benefit of being able to offer a top quality, value for money smart repair service to customers so it is a natural progression for us to expand our services to tyre centres. Both of our brands are very strong with a good reputation and I look forward to the day when we can offer SMART repairs to all of National’s customers.”