Kraiburg Survey Finds Partners “Very Pleased”
The majority of Kraiburg’s partners are more than satisfied with their retreading materials supplier, according to a survey conducted by the Austrian based company. The survey questioned 30 key account customers in the European market. Topics such as service, products, package value and suggestions or criticism were discussed in personal interviews. Marks were awarded from 1 for very good to 5 for unsatisfied. The average total mark was 1.63.
The Austrian company reportedly fared well in sales service, office and logistics departments (average mark 1.38) or availability and competence of the technical service (1.28). The same applies also to responses on the quality of the company’s cold and hot material (1.34 and 1.33 respectively).
Those surveyed suggested future improvement in the frequency of training courses and up to date information, language simplifications (France), the definition of fixed delivery times for certain regions and “the continuous further development of the product quality.”
“We are very pleased to have got such positive feedback from our customers despite the tense overall situation, price increases and need for reorganisation”, said Holger Düx, head of sales and marketing at KRAIBURG Austria. “We take the criticism seriously and are currently examining the possibilities of short-term implementation.”