J.D. Power U.S. Replacement Tyre Survey
J.D. Power and Associates has released details of its 2002 Replacement Tyre Buyer Behaviour and Satisfaction Study.
Over 9,400 motorists in the USA who have recently purchased a tyre were questioned and the results were as follows. In the passenger tyre section, which includes cars and compact vans, Michelin came out top for the fourth year running, followed by (in order) Toyo, Uniroyal and Kelly (tied), Cooper and Goodyear (tied). Brands rated as performing at or below the industry average were, in alphabetical order, Bridgestone, Dayton, Douglas, Dunlop, Firestone, General, Sears and Yokohama.
In the light truck category, Michelin and Cooper tied for first place, followed by BFGoodrich. Other brands were ranked at or below average and these were, again in alphabetical order, Firestone, Goodyear and Uniroyal. When it came to rating retailers, Les Schwab Tire Centers came out top for the third year running, followed by Big O Tires and Goodyear Auto Centers.